Retrospect Express HD for Maxtor OneTouch: Assertion failure at tree.cpp-2528

My nightly backups kept failing with the following error:

Retrospect has encountered a serious error:
Assertion failure at tree.cpp-2528
 
A log of this error has been written to the file "assert_log.utx".
 
Please dell Dantz about this problem.

As with all Retrospect problems, the fix is easy. Simply remove X:\Retrospect Restore Points\RestorePoint.rbc (where ‘X’ is your external drive’s letter) and let Restrospect re-create it. This will often take several hours, so be patient. Once Retrospect has finished re-indexing everything, your backups should resume as normal.

Any time I have had a problem with Retrospect, it can always be fixed by re-building the .rbc file.

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2 responses to “Retrospect Express HD for Maxtor OneTouch: Assertion failure at tree.cpp-2528”

  1. Gary says:
    March 15, 2009 at 7:09 am

    I have tried this and there is no such file: RestorePoint.rbc in the Retrospect Restore Points directory. Any other suggestion would be greatly appreciated.

  2. js says:
    March 15, 2009 at 9:57 am

    @Gary: What version of Retrospect are you using? This fix will only work on Retrospect Express HD. Different Retrospect versions handle their RestorePoint.rbc files differently.